SOLUTIONS FOR CUSTOMER SUCCESS
Hub for SAP and SAP Partners
Accelerating Customer Adoption, Value Realization, and AI Readiness
SAP and its partners play a critical role in helping customers modernize, adopt innovation, and realize value from their SAP investments.
ERPsim complements Customer Success, Customer Evolution, RISE with SAP, Adoption Services, Learning Services, and business transformation initiatives by allowing customers to experience SAP S/4HANA, SAP Business AI, and end-to-end business processes in action.
Running on a live SAP S/4HANA environment, ERPsim transforms guidance into experience, helping customers build confidence, align stakeholders, and accelerate adoption.
Featured Video: The Secret to Faster SAP Adoption
Why do so many SAP transformations fall short of their full potential? The challenge is rarely the technology; it’s the people who never had the opportunity to fully understand it.
Meet Paul, a long-time employee navigating the shift to SAP S/4HANA, facing the added complexity of AI as the new user interface. Discover how The ERPsim Experience transforms uncertainty into confidence by letting users interact with SAP and AI.
Watch the video below.
Explore Our Scenarios Designed to Address Different Business Challenges
Available in 9 languages, ERPsim offers 7 business simulations spanning industries from distribution and manufacturing to public sector.
Each simulation places participants in realistic business situations where they make decisions, experience consequences, and see how actions impact processes, teams, and outcomes across the organization.
Explore our ERPsim Scenario Selector to find the best-fit experience for your audience.
AI Success Depends More on People Than Technology
According to BCG’s 10-20-70 framework, successful AI transformation relies far more on people and processes (70%) than algorithms (10%) or technology (20%)¹. Yet, Deloitte reports that 58% of organizations do not believe their strategy is highly prepared for AI adoption².
When teams hesitate to trust AI recommendations, resist new workflows, or fall back on disconnected routines, value realization stalls.
ERPsim addresses the human side of transformation by developing four core competencies:
AI & Autonomous Enterprise Fluency
Experience the shift from conversational copilots like SAP Joule to multi-step agentic AI workflows. Build the trust and oversight needed to steer a proactive, autonomous enterprise.
High-Stakes Business Judgment Under Pressure
Compete in a live marketplace with real-time demand shifts. Operating in accelerated simulated time, participants instantly see the P&L impact of pricing, inventory, and supply chain pivots.
Interconnected Process Leadership
Align Sales, Supply Chain, and Finance in end-to-end execution. LOB leaders experience firsthand how single procurement decisions ripple into downstream cash flow and margin performance.
Hands-On S/4HANA & Fiori Proficiency
Build muscle memory across native SAP Fiori UI, MyHome dashboards, and real-time situation alerts while replacing offline spreadsheets with live S/4HANA embedded analytics.
Through an interactive SAP S/4HANA experience, participants see the operational and financial impact of decisions in real time.
Why Include ERPsim in Your Customer Success Strategy?
“Technology is exciting but does nothing if the customer doesn’t see the outcome³.”
ERPsim helps SAP Services & Support teams and partners demonstrate business value before, during, and after transformation initiatives.
Accelerate Business Adoption
Reduce post-go-live friction and build confidence across LOB teams.
Support Workforce AI Readiness
Prepare organizations for Autonomous Enterprise strategies through hands-on execution.
Increase Strategic Engagement
Connect leadership, business leads, and end users around single-source-of-truth KPIs.
¹ Boston Consulting Group. (2024, December 12). The Leader’s Guide to Transforming with AI. ² Deloitte. (2026). State of AI 2026.
³ Cloud Wars. (2026, June 12). SAP’s Jan Gilg Explains Why Trust Will Determine the Future of Enterprise AI.
Interested in an On-Demand Format?
ERPsim On-Demand is designed for 1–4 participants and does not require a facilitator.
Support Customer Evolution. Accelerate Customer Value Realization.
Help customers move beyond implementation and develop the skills, confidence, and judgment needed to succeed with SAP, AI, and the autonomous enterprise.
